Responsible Gaming

Responsible gaming means making conscious choices about when, how often and how much you gamble. Before you play at Dolly Casino, consider whether gambling is suitable for your circumstances. You should be of legal gambling age and should not gamble if you are experiencing financial stress, emotional difficulties or pressure from other people.

Online casino games are based on chance. No strategy can guarantee a win, and previous results do not determine future outcomes. A losing session cannot be recovered by continuing to play, while a winning session does not mean that another win is certain. Keep this in mind whenever you use gambling services.

• Decide how much time and money you can afford to spend before you start.
• Treat deposits and losses as entertainment expenses, not investments.
• Keep gambling separate from essential household expenses, bills and savings.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape from problems.
• Do not borrow money, use credit irresponsibly or sell possessions to fund gambling.
• Never chase losses by increasing your stakes or playing for longer than planned.
• Take regular breaks and stop when your planned session ends.
• Do not gamble on behalf of another person or allow another person to use your account.

If gambling stops feeling enjoyable or starts affecting your finances, relationships, work, study or wellbeing, stop playing and seek support. Asking for help early can make it easier to regain control.

Dolly Casino may provide account and gambling controls designed to help players manage their activity. Available features can vary according to the service and applicable requirements. If a control is available in your account, read the conditions carefully before confirming it. You can contact the relevant support team through the options shown on the website if you need assistance using a control.

Deposit and spending limits

A deposit limit can help you manage the amount you add to your account over a selected period. Set a limit that fits comfortably within your budget, rather than choosing an amount based on possible winnings. Once a limit is active, it may restrict further deposits until the relevant period has ended. Limits are not a guarantee that you will remain within your overall gambling budget, so continue to monitor your play.

Time and activity awareness

Keep track of how long you play and how much you spend. Online gambling can make time pass quickly, particularly when you move between games or continue after a loss. Use breaks, reminders or personal notes to stay aware of your activity. Reviewing your account history, where available, can also help you understand your deposits, withdrawals and gaming behaviour.

Reality checks and breaks

A reality check or temporary break can interrupt a session and give you time to decide whether you want to continue. During a break, step away from the website, review your original budget and consider how the session is affecting you. If you find that short breaks are not enough, consider a longer time-out or self-exclusion.

Self-exclusion

Self-exclusion is a stronger restriction that prevents or limits access to gambling services for a chosen period, subject to the applicable process and terms. It should be considered if you want to stop gambling altogether or need more support than ordinary limits provide. A self-exclusion request should be taken seriously. Do not try to open another account, use another person’s account or bypass a restriction.

Gambling harm can develop gradually. Some people may not notice a problem until it has affected their money, health or relationships. The following signs may indicate that gambling is becoming difficult to control:

• Spending more money or time gambling than you intended.
• Feeling restless, irritable or anxious when you try to stop.
• Repeatedly trying to win back money that you have lost.
• Hiding gambling activity, deposits or losses from family and friends.
• Borrowing money or missing payments because of gambling.
• Neglecting work, study, personal responsibilities or relationships.
• Thinking about gambling for much of the day or planning ways to obtain more money to play.
• Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
• Selling belongings or taking financial risks to continue gambling.
• Returning to gambling after deciding to stop.

You do not need to experience every sign before asking for help. A trusted friend, family member, counsellor or financial adviser can provide a different perspective and practical support. If someone close to you is affected by gambling, you can also seek help for yourself and learn how to set appropriate boundaries.

If gambling has caused serious financial pressure, avoid trying to solve the problem through further gambling. Consider contacting a free or independent support service in Australia, a qualified financial counsellor or a health professional. In an urgent personal safety situation, contact emergency services or seek immediate help from a local health service.

Your account should be used only by you. Keep login information private, use a secure password and do not allow other people to deposit, withdraw or gamble through your account. If you believe someone else has accessed your account, change your password and contact the relevant support team as soon as possible.

Parents and carers should take practical steps to prevent children from accessing gambling websites and devices. Use device security, account controls and suitable internet filtering where appropriate. Gambling services are intended for adults who meet applicable age and identity requirements. Do not provide access to a person who is underage or excluded from gambling.

Be careful with promotional messages and offers. Read the applicable terms before participating, and do not feel pressured to gamble because of a promotion, limited-time message or communication. You can manage marketing preferences where those options are provided. Responsible gambling decisions should always take priority over promotional content.

1. Create a realistic entertainment budget before playing.
2. Use available limits or restrictions before beginning a session.
3. Check your activity regularly and take planned breaks.
4. Stop if you feel distressed, pressured or unable to control your play.
5. Use self-exclusion or ask for assistance when ordinary limits are not enough.
6. Seek independent support if gambling is affecting your life.

If you are concerned about your gambling, you can request information about available account restrictions, limits, breaks or self-exclusion through the support options provided on the Dolly Casino website. When making a request, explain the type of assistance you need. You may also ask for information about closing or restricting your account.

Support from Dolly Casino is not a substitute for professional advice. Independent gambling-support services, financial counsellors, psychologists, doctors and community organisations can help you understand your options and make a plan. Players in Australia should consider using an appropriate local or national support service that is available in their state or territory.

If you choose to stop gambling, remove access to gambling apps and websites where possible, tell a trusted person, review your finances and avoid carrying extra funds for gambling. A written plan can help you identify triggers, alternative activities and people to contact when you feel an urge to play.

Responsible gaming is an ongoing personal choice. Set limits, stay informed and review your habits regularly. If gambling is no longer enjoyable or is causing harm, stop and seek support. Dolly Casino encourages all players to make decisions that protect their financial wellbeing, relationships and mental health.