Dolly Casino Terms & Conditions

These Terms & Conditions apply to your use of the Dolly Casino website, account services, games, promotions and any related features made available through the site. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.

Dolly Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, new services or operational needs. The current version published on the website applies from the date it is posted, unless a different commencement date is stated. You should review this page regularly. Continued use of the website after changes are published means that you accept the updated terms.

Access to the website may be unavailable from time to time because of maintenance, technical faults, updates, security measures or circumstances outside reasonable control. Dolly Casino does not guarantee that the website or every game will always be available, uninterrupted or free from errors. Where practical, reasonable steps may be taken to restore services and address material issues.

Eligibility and lawful use

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. You are responsible for checking the laws that apply to you before registering or playing. You must not access or use the website where doing so would breach Australian law, another applicable law or a restriction applying to your location.

You must use the website for lawful purposes only. You must not attempt to interfere with its operation, introduce malicious software, bypass security controls, use automated tools without permission, or access another person’s account. Any activity that appears fraudulent, abusive, deceptive or designed to obtain an unfair advantage may result in access being restricted or an account being closed.

Account registration and security

If an account is required, you must provide information that is accurate, complete and current. You must update your details when they change and cooperate with reasonable requests to verify your identity, age, location or source of funds. Information may be checked using appropriate verification procedures and documents.

Your account is personal to you and must not be sold, transferred, shared or used by another person. You are responsible for keeping login details confidential and for all activity carried out through your account, unless you promptly report unauthorised access. Dolly Casino may suspend access while an account or transaction is being reviewed.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the services and must not be used to test, disguise or move funds unlawfully. Payment providers may apply their own terms, processing requirements or fees.

Dolly Casino may apply reasonable checks before accepting deposits, processing withdrawals or allowing continued use of an account. A withdrawal may be delayed or declined where identity checks are incomplete, the payment method cannot be verified, funds are disputed, account activity requires review or a legal or compliance obligation applies.

You should only deposit funds that you can afford to lose. Gambling involves risk, and there is no guarantee of winning or recovering previous losses. You remain responsible for checking the amount entered before confirming a deposit, wager or other transaction. Once a game action has been accepted by the system, it may not be possible to cancel or reverse it.

Game rules and results

Each game may have its own rules, features, minimums, maximums and operating instructions. You should read the relevant information before playing. Game outcomes are determined by the applicable game system and, where relevant, randomised technology. Subject to applicable law, the recorded result in Dolly Casino’s systems is the final result unless there is clear evidence of a technical or administrative error.

If a game, wager or account balance is affected by a material error, system fault or incorrect display, Dolly Casino may take reasonable steps to correct the error. This may include cancelling an affected transaction, restoring the position that applied before the error, or adjusting an incorrectly credited or debited balance. You must not knowingly take advantage of a fault or error.

Withdrawals and dormant accounts

Withdrawal requests must follow the available instructions and may be returned through an approved payment method. Processing times can vary depending on verification, payment providers, banking institutions, weekends, public holidays and other factors. Any applicable requirements shown during the withdrawal process will apply.

An account that has not been used for an extended period may be treated as dormant in accordance with applicable requirements. Before taking action in relation to a dormant account or remaining balance, Dolly Casino may attempt to provide notice where required. Any handling of dormant balances will be carried out in line with applicable law.

Promotions, bonuses, competitions and other offers are subject to the specific terms displayed with the offer. These terms may set out eligibility, qualifying activity, time limits, game restrictions, wagering conditions, maximum benefits, payment requirements and any other applicable rules. You should read those terms before participating.

Unless an offer states otherwise, promotions are intended for one person and one genuine account. Dolly Casino may restrict, refuse or withdraw an offer where there is suspected misuse, collusion, multiple-account activity, manipulation, fraud or a breach of the relevant promotional terms. An offer may also be changed or withdrawn where permitted by law.

Prohibited activity

• Creating or controlling more than one account where this is not permitted.
• Using another person’s account, payment method or identity information.
• Attempting to manipulate games, promotions, payment processes or technical systems.
• Using stolen, fraudulent or unauthorised funds.
• Colluding with other users or using software, devices or methods intended to gain an unfair advantage.
• Providing false, misleading or incomplete information during registration or verification.
• Harassing staff, other users or service providers, or misusing website communications.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or solve financial problems. Set a budget before you play and do not gamble with money needed for living costs, bills or other commitments. Never chase losses, borrow money to gamble or play when upset, tired or under the influence of alcohol or drugs.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek support. Account tools may be available to help you manage play, such as deposit controls, time limits, activity information, cooling-off options or self-exclusion. Availability and operation of these tools may depend on the service and applicable requirements.

You can ask for help with responsible gambling settings or request that access to your account be restricted. Self-exclusion is an important protective measure and should be treated seriously. You should also consider blocking gambling advertising, removing stored payment methods and contacting an independent gambling support service in Australia if you need further assistance.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal requirements, manage responsible gambling concerns and communicate with you about your account. You should read the Privacy Policy for more information about collection, use, storage and disclosure of personal information.

Dolly Casino may suspend, restrict or close an account where required by law, where verification is not completed, where there is suspected fraud or prohibited activity, where the account is used in breach of these terms, or where continued access could create a regulatory, security or responsible gambling concern. If an account is closed, any remaining balance will be considered in accordance with applicable law and the circumstances leading to the closure.

You may stop using the website at any time. If you want to close your account, use the available account process or contact the relevant support channel shown on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or unlawful conduct.

Liability and third-party services

To the extent permitted by law, Dolly Casino is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment networks, device or internet problems, unauthorised access caused by a failure to protect account details, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

The website may contain links, payment options or services provided by third parties. Those providers may have separate terms, privacy notices and security practices. Dolly Casino does not control every third-party service and you should review the relevant provider information before using it.

Complaints and applicable law

If you have a concern about your account, a transaction, a game or the application of these terms, please use the support or complaints process made available on the website. Provide enough information for the issue to be reviewed, including relevant dates, transaction details and screenshots where appropriate. A complaint may be subject to identity checks and internal review procedures.

These terms are intended to operate consistently with applicable Australian laws and regulatory requirements. Where a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to apply. Your statutory rights are not affected by these terms.

For questions about these Terms & Conditions, please use the contact or support options published on the Dolly Casino website. Do not send sensitive account information through an unsecured or unverified channel.