Dolly Casino Privacy Policy

The information we collect depends on how you interact with Dolly Casino and which services you use. Some information is provided directly by you, while other information is collected automatically when you visit or use the website. We seek information that is relevant to operating an online casino service, supporting players, meeting legal requirements and protecting the website.

Account and identity information

When you register or manage an account, we may handle information such as your name, date of birth, residential or contact details, username, account login information and account preferences. We may also collect information you provide when you contact support, enter a promotion or use another account feature. Keeping this information accurate helps us administer your account and provide appropriate support.

Verification information

To help confirm your identity, age and eligibility, we may request verification documents or related information. This can include copies or details of identity documents, proof of address and information needed to complete appropriate checks. We may also receive information from service providers that help verify identity, detect unusual activity or assess account security.

Payments and transactions

We may record information about deposits, withdrawals, wagers, game activity, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive transaction references, payment status and limited payment information needed to administer your account, investigate a transaction or provide support. Complete payment card details may be handled directly by a payment provider rather than retained by the website.

Device, technical and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, access times and general interaction data. We may also use cookies and similar technologies to remember preferences, keep the website functioning, improve performance, understand usage and support security. Cookies are small files stored on your device. You can manage or delete cookies through your browser settings, although changing those settings may affect some website features.

Dolly Casino uses personal information for clear and legitimate business and service purposes. The main reasons we handle information include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, website features, customer support and requested services.
• Confirming identity, age and account information where checks are required.
• Preventing fraud, money laundering, unauthorised access, cheating and other harmful or unlawful activity.
• Monitoring account and website security, identifying unusual activity and protecting players and the business.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to an online gambling service.
• Responding to questions, complaints, requests and technical issues.
• Improving website performance, usability, products and communications.
• Sending service messages and, where permitted and appropriate, marketing communications based on your preferences.

We may combine information from different sources when this is necessary to provide the service, complete verification, protect an account or meet an obligation. We seek to use information only for purposes connected with the reasons it was collected, for a purpose that you would reasonably expect, or where another permitted basis applies.

Marketing choices

You may receive service-related communications that are necessary for your account, such as security notices, account messages or transaction updates. Marketing communications are treated separately where required. You can follow an unsubscribe instruction in a marketing message or contact us to withdraw your consent to marketing. Withdrawing consent does not affect processing that is necessary for account administration, security, legal compliance or other lawful purposes.

Sharing information

We may share relevant information with carefully selected service providers that support website hosting, payment processing, identity verification, customer support, fraud prevention, technology, communications and security. We may also disclose information where necessary to comply with a lawful request, protect our rights, investigate suspected misuse or meet a legal obligation. Service providers are expected to handle information appropriately and only for authorised purposes.

Information may be processed in Australia or another country where a relevant service provider operates. Where information is handled outside Australia, we seek to apply appropriate safeguards and take reasonable steps to ensure it is handled in a manner consistent with applicable privacy requirements.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and obligations for staff or suppliers. No internet transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login details private and contact support promptly if you suspect that your account or device has been compromised.

How long we keep information

We retain personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures and applicable requirements.

Your privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, request access to that information, ask us to correct information that is inaccurate or incomplete, request deletion of information where it is no longer required or may lawfully be deleted, and withdraw consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

To exercise your data rights, including access, correction or deletion of your data, or to withdraw your consent to marketing, contact us at support@dollycasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making a change. This helps protect your account and prevents personal information from being disclosed to the wrong person.

We will respond within a reasonable timeframe and may explain if a request cannot be completed, including where information must be retained for legal, security or other legitimate reasons. Some rights may be subject to lawful limitations, and we may need to retain a record of your request and our response.

Closing an account

If you close your account, we will stop providing account services in line with the applicable account process. Closing an account does not automatically remove every record connected with it. Information may need to be retained for legal obligations, fraud prevention, dispute resolution, transaction records, responsible service administration or other legitimate purposes. We will continue to handle retained information in accordance with this Privacy Policy and restrict its use to the purposes for which it is kept.

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, privacy practices or applicable requirements. When changes are made, the updated version will be made available on the website and any relevant notice may be updated. You should review this page periodically so you understand how information is handled.

If you have a privacy question, want to exercise your access, correction or deletion rights, or want to withdraw consent to marketing, contact Dolly Casino at support@dollycasino.best. Please do not send payment card details or other unnecessary sensitive information in an initial message. We will use the details you provide to review and respond to your request.

This Privacy Policy is intended to provide general information about how personal information may be handled when you use Dolly Casino. Other notices, account terms or service-specific information may apply where they explain a particular process in more detail. If there is a difference between a general statement on this page and a specific notice provided to you, the more specific notice may apply to that process.